Why is vlaschillhelp.com appearing on my bank statement?

If vlaschillhelp.com appears on your bank statement, it's because you've acquired a membership with VlasChill. Following your initial membership purchase, you should have received a welcome email containing login credentials for VlasChill. Please ensure to check your inbox for this email.

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Frequently asked questions

Discover all the essential information about our product and billing.

If vlaschillhelp.com appears on your bank statement, it indicates that you've subscribed to VlasChill. Upon your initial membership purchase, you should have received a welcome email containing login credentials for VlasChill. Be sure to check your inbox for this email.

Under 'My Account > Orders', you can find the invoice generated each time we bill your credit card.

Under 'My Account > Orders', you can find the invoice generated each time we bill your credit card. To cancel your membership on our website, you have several options:
  1. Contact our support agents and request membership termination.
  2. Cancel it directly through this support page. Go to the section titled “Find Your Membership,” enter your email and the last 4 digits of your credit card, click the “Search” button, and then click the offered “Cancel Membership” button.
  3. Go to the “Cancel Membership” page of your account and click the “Cancel Membership” button.
  4. Log in to your account, navigate to your Profile, and click the “Cancel Membership” button.
If you encounter difficulties finding your login credentials, please reach out to customer support via:
E-mail: support@vlaschill.com Telefon: +353 4737421
Our customer support operates from Monday - Friday 8:00am-00am (CET)

Yes, we offer a 100% refund guarantee on all orders where you request a refund within 14 days of the purchase. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to request a refund under the refund guarantee. All other cases have to be reviewed by the customer support team, and a decision is made on a case by case basis. To request a refund, please contact the customer support team.
E-mail: support@vlaschill.com Telefon: +353 4737421
Customer support is open Monday - Friday 8:00am-00am (CET) and will do our best to guide you and answer your questions within 48 hours on weekdays and we are closed in the weekends.

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If you have any questions please contact our team.
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